Shipping and Handling


HANDLING:
After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days. You will receive an email once item(s) has been shipped.

SHIPPING:

We strive to process and ship every order as quickly as possible, but because we have fulfillment centers all around the world, items may take a little longer to arrive. Please look below for an estimate delivery time frame:

Location *Estimated Shipping Time
United States 12-20 Business days
Canada 15-30 Business days
Australia, New Zealand 14-30 Business days
Europe 20-35 Business days
Brazil, Argentina, Russia: 25 - 50 business days
All Others 15-45 Business days

*This doesn’t include our 3-5 days processing time.


If you have not received your order within the time frame listed above, then please allow at least 2-3 more days prior to contacting us to check on the status of your shipping.

We will notify you with a tracking number by email when your items have been shipped. It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.

 My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

 

Contact Email: support@smeowville.com